Question 1

Shipping

Accepted Answer

All orders will be shipped within 3 working days, please not that personalized items can take 2 working days longer. We ship worldwide. After placing your order, you will receive a confirmation. Once your order is dispatched you will receive a tracking number. We offer free shipping worldwide above € 49,95

Question 2

Delivery time

Accepted Answer

The Netherlands: 1-3 working days 
Within Europe: 4-5 working days 
Rest of the world: 7-14 working days

Please note: Personalized items can take up to 2 working days more.

Question 3

Return Policy

Accepted Answer

-    Contact us before returning any products at info@majakids.com
 -   You can return the items within 14 days of delivery 
-    Please remember that shipping costs are on your expense 
-    Items purchased in sale are not eliglible for return or exchange 
-     Personalized items can not be returned 
-    The items must be unused and in original condition. After receiving and inspecting the items we will give you an update and send the refund to your original payment method.

Question 4

Return address

Accepted Answer

Maja Kids Maarheezerweg 32 6021 CP Budel The Netherlands

Question 5

Exchange

Accepted Answer

Would you like to switch to another item? 
Please return the item that you have received from us and contact us by email to let us know which item you would like to receive instead. All exchanges are sent to you free of charge.

Question 6

Transport damage

Accepted Answer

In case the item is lost or damaged during transport, you should contact us and report this within 2 days.

Question 7

Can I cancel my order?

Accepted Answer

Unfortunately we do not cancel orders after it’s placed and confirmed. Orders can always be returned according our return policy

Question 8

Payment Methods

WORLDWIDE FREE SHIPPING ABOVE € 49,95

Frequently asked questions